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Privacy Policy

Responsive Mortgage, a division of Gold Star Mortgage Financial Group, Corp 

3000 Bee Ridge Rd, Sarasota FL 34239 (941) 231-1036 | NMLS #3446

Effective Date: March 11th, 2026 Last Revised: March 11th, 2026

We are committed to respecting your right to privacy and protecting your information when you use our services. This Privacy Policy describes how Responsive Mortgage, a division of Gold Star Mortgage Financial Group, Corp ("Responsive Mortgage," "we," or "our") collects, uses, and protects information from visitors to our website and from individuals who contact us or submit inquiries.

Your use of this website and our services, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Service and all dispute resolution provisions, including arbitration, limitation on damages, and choice of law.

This website is a general audience site. We do not knowingly collect personal information from children under the age of 13.

If you have questions or concerns regarding this policy, please contact us at: info@responsivemortgage.com

1. Information We Collect

We collect personal information from you only when you voluntarily submit it in order to obtain information or services, including requests to learn more about our mortgage products, requests to contact us, and requests to begin a loan application.

We collect the following types of information:

• Contact Information: Name, email address, mailing address, and phone number
• Loan-Related Information: Financial information necessary for the initiation, processing, or completion of mortgage and loan origination services
• Device and Usage Information: IP addresses, browser types, pages visited, and dates and times of visits
• Cookies and Tracking Technologies: We may use cookies and similar technologies to improve your experience on our website. You may adjust your browser settings to decline cookies, though some features of the website may not function properly as a result.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information about our mortgage products and services
• Process loan applications and provide mortgage services
• Send you relevant communications, including follow-up on your inquiry, appointment confirmations, and status updates
• Send marketing communications (you may opt out at any time)
• Improve our website and service offerings
• Conduct research and analysis
• Comply with applicable legal and regulatory requirements

Data will not be sold or shared with third parties for promotional or marketing purposes.

3. SMS / Text Message Communications

By providing your phone number and submitting a form on our website, you consent to receive text messages (SMS/MMS) from Responsive Mortgage. These messages may include:

• Appointment confirmations and reminders
• Loan status updates and notifications
• Follow-up communications related to your inquiry or application
• General informational communications about our mortgage products and services

Message frequency may vary. Message and data rates may apply. Contact your wireless provider for details about your plan.

To opt out of text messages at any time, reply STOP to any message you receive from us. You will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages from us. To re-subscribe, you may sign up again at any time.

For help or assistance with our messaging program, reply HELP to any message or contact us directly at info@responsivemortgage.com.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. We may share your information with our service providers — including Twilio, Inc., which we use to deliver text messages — solely to the extent necessary to provide our services. These providers are contractually prohibited from using your information for any other purpose.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: We work with third-party service providers to support our operations, including loan processing, website hosting, marketing, and communication delivery. These providers access your information only as necessary to perform services on our behalf and are required to maintain confidentiality.
• Affiliates: We may share information with Gold Star Mortgage Financial Group, Corp and its affiliated entities in connection with providing mortgage services.
• Legal Requirements: We may disclose your information as required by law, to comply with a subpoena or legal process, to protect our rights or the safety of others, or to respond to a government request.
• Business Transfers: Your information may be transferred in connection with a merger, acquisition, or sale of assets.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

We do not sell your personal information to third parties.

5. Your Rights and Choices

You have the right to:

• Access your information: Request a copy of the personal information we hold about you.
• Correct your information: Request that we update or correct inaccurate information.
• Delete your information: Request that we delete your personal information, subject to certain legal limitations.
• Opt out of marketing communications: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly. Opt-outs take effect within 10 business days.
• Opt out of SMS communications: Reply STOP to any text message to unsubscribe immediately.

To exercise any of these rights, contact us at: info@responsivemortgage.com

6. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. We do not sell personal information. To submit a request, contact us at the email above.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website prior to the change taking effect. We encourage you to review this page periodically.

10. Contact Us

Responsive Mortgage, a division of Gold Star Mortgage Financial Group, Corp 3000 Bee Ridge Rd Sarasota, FL 34239 Phone: (941) 231-1036 Email: info@responsivemortgage.com NMLS #3446